Question 1

What is a Voicebot?

Accepted Answer

A voice bot is a virtual assistant that uses AI and speech recognition to handle phone calls automatically.It (http://automatically.It)understands the customer’s speech, responds naturally, and can perform tasks like booking appointments, tracking orders, or transferring calls to a human agent when needed.

Question 2

How can QWIC’s Voicebot help your business?

Accepted Answer

Faster Customer Support: Instantly answers common inquiries.
Increased Sales: Engages and qualifies leads for your sales team.
Cost Efficiency: Reduces dependence on large call centers.
Call Automation: Manages inbound and outbound calls intelligently — without repetitive human effort.

Question 3

Can the voice bot integrate with my existing CRM or ticketing system?

Accepted Answer

QWIC’s voice bot supports seamless integration with your existing CRM and ticketing systems — like HubSpot, Salesforce, Zendesk, and more.

Question 4

Can I customize the tone or voice of the voice bot?

Accepted Answer

You can choose the tone and voice of your voice bot to reflect your brand identity — whether formal, friendly, or even local in style. You can also customize its responses to fit your business and audience.

Question 5

What types of scenarios can I automate with a voice bot?

Accepted Answer

• Customer Support: Instant responses to common inquiries.
   Sales: Lead qualification and appointment booking.
   Services: Order tracking, shipment updates, and bill payments.
   Appointments: Scheduling, reminders, and rescheduling.
   Outbound Calls: Promotions, payment collections, and surveys.

Question 6

Do I need coding skills to build a voice bot on QWIC?

Accepted Answer

With QWIC’s no-code bot builder, you can design and launch your voice bot in just a few steps using an intuitive drag-and-drop interface — no technical skills or coding required.

Question 7

What’s the difference between a **Voicebot** and a **traditional IVR system**?

Accepted Answer

Natural language: Understands customer speech instead of relying on button presses.
Simpler experience: Lets customers talk naturally instead of navigating endless menus.
Personalization: Adapts to your customer’s needs and your brand’s tone.
Broader automation: Handles support, sales, and scheduling calls — not just call transfers.