Question 1

What is QWIC?

Accepted Answer

QWIC is a no-code AI agent platform to build chatbots and automate conversations across WhatsApp, website, Instagram, Facebook, and SMS.

Question 2

Which channels does QWIC support?

Accepted Answer

WhatsApp Business API, Website widget, Instagram DM, Facebook Messenger, and SMS. You can run one bot across multiple channels.

Question 3

Does QWIC integrate with WhatsApp Business API?

Accepted Answer

Yes. Connect your WhatsApp Business API provider (e.g., 360dialog, Twilio) and deploy flows and AI answers in minutes.

Question 4

Do I need coding skills?

Accepted Answer

No. Build flows with a drag-and-drop builder and enable AI answers from your data with a few clicks.

Question 5

How does the AI work?

Accepted Answer

Train the AI on your site, files, and FAQs. QWIC uses leading LLMs (e.g., GPT-4/mini) with guardrails, tone control, and fallback to human agents.

Question 6

Can I hand over to live agents?

Accepted Answer

Yes. Conversations can be routed to human agents with full history, tags, SLAs, and business hours.

Question 7

What integrations are available?

Accepted Answer

Native and API integrations with CRMs and helpdesks such as HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Calendly, Slack, Zapier, and webhooks.

Question 8

Analytics and KPI tracking?

Accepted Answer

Dashboards for CSAT, deflection, conversion, AOV, response time, and funnel drop-offs with exportable reports.

Question 9

Is data secure?

Accepted Answer

Data is encrypted in transit and at rest. Role-based access, audit logs, IP allow/deny, and optional on-prem or region hosting based on plan.

Question 10

Which languages are supported?

Accepted Answer

English, Arabic, and Hebrew out of the box. The AI can detect language and reply accordingly in the same chat.

Question 11

Pricing and plans

Accepted Answer

Simple tiered plans based on channels, seats, and usage. Contact us to get a quote or start with a free trial.

Question 12

How do I get started?

Accepted Answer

Sign up, connect your channel (e.g., WhatsApp), import content, turn on AI answers, and publish. Our team can do a white-glove setup if you prefer.

Question 13

Can I customize tone and rules?

Accepted Answer

Yes. Set brand tone, banned topics, escalation rules, compliance notes, and safe-responses for sensitive prompts.

Question 14

Cancel or switch plans?

Accepted Answer

You can change or cancel plans at any time. Your data and chat history remain exportable.